FAQS

Choose your product, select the size or options you need, upload your image if required, add any order notes, and complete checkout online. For products that need manual assistance, you can also contact us by email.

Yes. When a discount code is available, you can enter it at checkout. We may also run special promotions from time to time, so please check the website for current offers.

Product prices and shipping costs are shown on the website during the order process. If you need a custom size, special material, bulk order or urgent delivery, please contact us for confirmation before ordering.

Please contact us as soon as possible. If production has not started, we may be able to change the size, image, cropping or shipping address. Once production has started or the order has shipped, changes may no longer be possible.

Yes. You can enter the recipient’s delivery address at checkout. For gift orders, you may also leave a note if you have special instructions.

Yes. For business orders, commercial projects, repeat orders or large quantities, please email us with the product, size, quantity and delivery location so we can provide a quote.

Clear, high-resolution images usually give the best print result. Larger products need higher quality files. If you are unsure, please email your image and desired print size to us for advice.

Common image and artwork formats such as JPG, JPEG, PNG, PDF, TIF and TIFF are usually acceptable. For best results, please send the highest quality version you have.

You can share large files by email, Dropbox, WeTransfer or Google Drive. Please include your order number or product details so we can match the file to your order.

Yes. Please email your image and the size you want to print. Our designer can check the image and provide advice or a preview where needed.

Yes. Some products show an online preview. For special requests, collage layouts, split canvas, large files or artwork advice, please leave order notes or email us. Our designer can send a preview before printing where needed.

Screens can display colours differently depending on brightness, calibration and device settings. We aim to print your image as accurately as possible, but slight colour differences can occur between screen preview and finished print.

No. Your image is used only to produce your order. You keep copyright ownership of your image.

Delivery time depends on the product, production queue, delivery location and courier service. Many canvas print orders are usually delivered within several business days after dispatch, while some gift and custom products may take longer. Please contact us before ordering if you have a deadline.

Once your order has been shipped, we will send a shipping notification email with tracking details when available.

We may use Australia Post, FedEx, DHL or other suitable delivery partners depending on the product size, delivery location and service availability.

Please contact us as soon as possible. If the order has not been shipped, we may be able to update the address. Once the parcel has been dispatched, the address may no longer be changed.

Please contact us before ordering or leave a clear note with your required date. We will let you know whether your deadline is possible and whether a faster service is available.

Delivery is AU$14.59 per order. Free delivery is available for orders over AU$99.

Canvas prints are images printed onto canvas material, usually stretched over a wooden frame and displayed as wall art. They are popular for family photos, wedding photos, travel memories, artwork and home decor.

Stretched canvas prints are supplied on a wooden frame and are ready for wall display. Rolled canvas prints are supplied without a frame and need to be stretched or framed separately.

The default frame thickness is usually 2.5cm. Other thickness options such as 2.5cm, 3cm, 3.5cm and 4cm may be available depending on the product and order requirements.

Yes. If the size you need is not listed on the website, please contact us with your required size and image. We can advise whether the size is suitable for your file and product type.

Gallery wrap means the image continues around the sides of the canvas. Mirror wrap copies the edge of the image onto the sides to help preserve the full front image. Colour wrap uses a solid colour on the canvas sides, such as white, black or a colour you request. Learn more about canvas wrap options here

Yes. Rolled canvas is available for some orders. A rolled canvas is not stretched over a frame, so it is suitable when you want to frame or stretch the print yourself.

For light dust or marks, gently wipe the canvas with a soft dry or slightly damp cloth. Avoid soaking the canvas, using harsh chemicals, or placing it in direct sunlight for long periods.

Yes. Besides canvas prints, we also offer photo printing on acrylic, aluminium / metal and other personalised products such as mugs, coasters and gifts.

Acrylic prints have a glossy, modern look with a glass-like appearance. Aluminium prints have a sleek metal finish and are lightweight, durable and modern. The best choice depends on the style you prefer and where the print will be displayed.

We can provide acrylic print options suitable for different display needs, including translucent and non-translucent styles. If you want to use a backlit display, please contact us before ordering so we can confirm the best option.

Yes. They are generally easy to wipe clean with a soft cloth. Avoid abrasive cleaners, strong chemicals or rough materials that may scratch the surface.

Hanging options depend on the product. Acrylic prints may be displayed with silver bolts or a backing bracket. Aluminium prints may use suitable wall mounting options. Please check the product page or contact us for help.

We offer a range of personalised products, including canvas prints, acrylic prints, aluminium prints, custom mugs, magic mugs, photo coasters, ceramic coasters, phone cases and selected homeware items.

Yes. You can customise mugs and coasters with your own photo, artwork, text, message, name or company logo. Please use images or artwork that you own or have permission to use.

Yes. They are practical and meaningful gifts for birthdays, weddings, anniversaries, housewarmings, holidays, family keepsakes, staff gifts and customer gifts.

Yes. Logo mugs and logo coasters are suitable for offices, customer gifts, events, promotional campaigns and branded merchandise. For larger quantities, please contact us for a quote.

Care instructions depend on the product. In general, avoid harsh cleaning tools and strong chemicals. For ceramic coasters, wipe or rinse clean and dry with a cloth. For mugs, follow the care instructions shown on the product page.

Please contact us as soon as possible and send clear photos of the damaged product, packaging and shipping label. Once we receive the photos, we can investigate and help arrange the next step.

Please contact us with your order number and photos of the product. We will review the issue and help find a suitable solution where possible.

Personalised products are made to order, so they usually cannot be returned for a change of mind. If there is a production issue or shipping damage, please contact us and we will review it.

Please include your order number, product name, photos if relevant, and a clear description of the issue or request. This helps us respond faster and provide better support.