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Returns

At Custom Canvas Online, we take pride in delivering high-quality personalized products. Your satisfaction is our top priority, and we strive to ensure that every order meets your expectations.

1. Returns Eligibility

You may return items within 90 days of receipt if:

  • The product is defective or damaged during shipping.
  • The item does not match the description or specifications provided on our website.
  • You are not completely satisfied with the quality of the product.

Please note: Personalized items such as custom prints, engraved gifts, and photo products are only eligible for return if they meet the conditions above.

2. Return Process

To initiate a return, please:

  1. Contact our customer service team at support@customcanvasonline.com.au with your order number and a brief description of the issue.
  2. Our team will provide you with a return authorization and instructions.
  3. Safely package your item(s) to prevent further damage during shipping.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved returns will receive a full refund to the original payment method.
  • Refunds are typically processed within 5–10 business days after approval.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged.
  • In the event of a defective or incorrect item, Custom Canvas Online will cover the return shipping cost.

6. Important Notes

  • Items must be returned in their original condition and packaging.
  • Returns that do not meet the above conditions may not be accepted.
  • We reserve the right to refuse a return if it does not comply with this policy.

We are committed to ensuring that your experience with Custom Canvas Online is positive. If you have any questions about our return policy, please contact us at support@customcanvasonline.com.au, and our friendly team will assist you.

Privacy Policy

At Custom Canvas Online, we are committed to protecting your privacy. We collect and use your personal information only in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) in Australia.

Information We Collect

We collect information to:

  1. Process and fulfill your orders.
  2. Provide you with the best possible service and support.

The types of personal information we may collect include:

  • Your name
  • Address
  • Phone number
  • Email address

We do not collect sensitive personal information without your explicit consent. All personal data we hold is accurate, up-to-date, and securely stored. You can review, update, or request the deletion of your information at any time by visiting your Account Settings or contacting us at support@customcanvasonline.com.au

How We Use Your Information

We may share your information with trusted third parties to:

  • Deliver your orders through our vendors and delivery partners.
  • Improve our services and website experience.

We ensure that all third parties adhere to strict privacy and security standards.

Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze website traffic
  • Provide personalized content and offers

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your personal information

To exercise your rights, please contact us at support@customcanvasonline.com.au

International Users

If you access our website from outside Australia, your personal information may be transferred and processed internationally in accordance with this Privacy Policy.

Security

We take the protection of your personal information seriously. All information is stored securely and handled in accordance with our internal security policies and applicable laws.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at:
Email: support@customcanvasonline.com.au